Complete booking in three steps and secure your sea holiday fast

Guest-Initiated Cancellation

• 24 hours before tour: Refund allowed (minus transaction fees).
• Less than 24 hours: No refund.
• No-show on tour day: No refund.

Rescheduling by Guest

Allowed once, subject to availability. Price may change based on season or tour availability.

Weather-Related Cancellations (Force Majeure)

If the tour is cancelled due to Coast Guard advisory or Safety advisories from the LGU, guest may choose:

• Full refund Reschedule to another date

Boat or Operator-Initiated Cancellation

If the agency cancels for operational reasons (boat issues, safety, staff emergency):

• Guest receives 100% refund or may choose to rebook.

Partial Refunds (Activity Restrictions)

If certain stops are closed due to weather or LGU order, but the tour proceeds:

• No full refund
• Partial refund may be given only if the fee was exclusively for the restricted site (e.g., lagoon fee).

Refund Processing Time

Refunds are processed within 3–7 business days or depending on the bank/e-wallet provider.

Non-Refundable Items

• ETDF or government-collected fees
• Add-ons already used (kayak rental, gear rental, etc.)
• Payment processing charges

No Arrival by 09:00 AM = No Show

• Guests who do not arrive at the meet-up point by 09:00 AM are automatically marked as NO SHOW.
• No-show guests are not eligible for refunds or rescheduling.

Advance Rescheduling (Day Before Tour)

• Guests may reschedule their tour at least 1 day before the tour date, subject to availability.
• Requests made on the day of the tour follow the 10 PM cut-off rule.

One-Time Free Rescheduling

• Guests are allowed one (1) free reschedule, provided the request is made up to 10:00 PM the night before.
• Additional rescheduling may incur fees.

Rescheduling Due to Health or Personal Reasons

• Health or personal issues will still follow the 10PM cut-off unless supported by an emergency medical document.
• Approval is at the operator’s discretion.

Late Arrival Policy

• Guests arriving after 9:00 AM will not be accommodated for safety and operational reasons.
• The boat cannot delay departure beyond the allowed time due to Coast Guard and LGU operational limits.

Group Bookings

• For group bookings, late or absent individuals will be considered no-show, and the tour will proceed with the present guests.
• Rescheduling applies to the entire booking, not per guest.

Weather-Related Exceptions

If rescheduling is required due to Coast Guard advisory or operator decision, the 10PM rule does not apply, and guests may choose rebooking or refund.

Communication Requirement

• Guests must notify the agency via call, SMS, or chat if they need to reschedule.
• Messages sent after 10:00 PM will be recorded but not honored for same-day rebooking.